Location:
Courtyard by Marriott, Boston Natick | CSM Lodging Services
342 Speen Street
Natick, MA 01760, USA
Responsibilities:
- Develops, implements, and maintains a comprehensive business plan that defines hotel sales objectives and supports financial goals.
- Accountable for aggressively pursuing business revenue goals and achieving established Personal Performance Expectations for self and team.
- Responsible for soliciting transient, group, and extended stay group demand generators to capitalize on revenue opportunities.
- Proactively positions and markets the hotel by effective revenue/yield management to achieve maximum hotel profit.
- Uses expertise to advise and implement changes to sales and marketing efforts based on sales and guest comments.
- Responsible for management of sales, marketing, and catering (if applicable) expenses to maximize hotel profitability, and increase return on investment.
- Responsible for effective labor management through proper scheduling, monitoring, and adjusting based on business needs.
- Follows CSM procurement guidelines and applies good business judgment.
- Responsible for preparation and management of the department budget.
- Manages and maintains company assets to stay within budget guidelines and prolong the life of company resources.
- Responsible for interviewing, hiring, coaching, discipline and development of sales employees.
- Evaluates staff performance and takes appropriate corrective action as needed to hold sales employees accountable.
- Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing employees.
- Accountable for guest satisfaction by developing and maintaining long-term, value-based client relationships.
- Ensures effective communication of client needs from sales to appropriate operational departments.
- Resolves complaints and concerns in courteous and friendly manner, focuses on service recovery when applicable.
- Works side by side with sales staff to train and model appropriate guest service standards.
- Responsible for utilizing sales tools/systems to accurately identify, report, forecast and communicate sales data.
- Ensures integrity of sales data by documenting information in Delphi on a daily basis.
- Utilizes sales tools, and other market intelligence, i.e. Holeligence and STR to drive business.
- Responsible for ongoing training of all sales employees and ensuring training records are maintained.
- Analyzes quality issues, identifies training needs and ensures implementation to improve results.
- Utilizes available resources and adheres to CSM training policies.
- Ensures all CSM, brand, and department specific training requirements are met.
- Ensures a clean and safe work environment to maintain standards per CSM, brand, local, state and federal regulations.
- Follows all CSM procedures for guest/employee incidents.
- Responsible for effective self/workload management.
- Demonstrates clear written and verbal communication skills.
- Promotes collaboration and positive, professional work environment.
- Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs.
- Adheres to all CSM Standard Operating Procedures.
Competencies/Skills Required:
3+ years of sales experience required, with a minimum of 1 year managing direct reports preferred. Must be detail oriented, have ability to communicate well with all levels within and outside the organization, and be able to problem-solve with employees and guests. Must be able to manage multiple priorities in a fast-paced environment. Must have a valid driver’s license.
Education:
High school diploma or GED required. College degree or equivalent experience preferred. Professional membership and community involvement desired. Delphi experience also desired.
Physical Requirements:
Ability to lift, push, and pull up to 20 pounds on an occasional basis.
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